Terms of Service

Welcome to Dakshis (shopkarungali.com). By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before proceeding. If you do not agree to these terms, please do not use our website or services.

1. About Dakshis

Dakshis is an Indian direct-to-consumer (D2C) brand specialising in authentic Karungali (ebony wood) malas, bracelets, and spiritual product combinations. We are registered under Indian GST laws with GSTIN: 37BBVPR4511G1Z9. Our products are handcrafted and may exhibit natural variation in colour, grain, and texture — this is a characteristic of genuine Karungali wood and not a defect.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian. You agree to provide accurate, complete, and current information when placing an order or contacting us.

3. Products and Descriptions

We make every effort to accurately describe and photograph our products. However, please note:

• All Karungali products are handcrafted. Natural variation in wood grain, colour, bead size, and finish is inherent and expected.
• Product images are representative. The actual product may differ slightly in appearance due to natural material variation and screen colour calibration.
• We do not guarantee specific spiritual or medicinal outcomes from the use of our products. Our products are sold as spiritual and devotional items.
• Product availability is subject to stock. We reserve the right to cancel orders for out-of-stock items and issue a full refund.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. We reserve the right to change prices at any time without prior notice. However, the price at the time of your order confirmation will be honoured.

• Payments are processed through secure third-party payment gateways.
• We accept UPI, debit/credit cards, net banking, and other available payment methods.
• In case of a payment failure, please do not attempt multiple transactions. Contact us for assistance.
• Cash on Delivery (COD) may be available for select pin codes at our discretion.

5. Order Placement and Confirmation

Placing an order on our website constitutes an offer to purchase. An order is confirmed only when you receive an order confirmation via email or WhatsApp. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailability of stock. In such cases, a full refund will be issued promptly.

6. Shipping and Delivery

We ship pan-India. Estimated delivery timelines and shipping charges are described in our Shipping Policy. You are responsible for providing a complete and accurate delivery address. Dakshis is not liable for non-delivery or delays caused by incorrect address information provided by the customer.

7. Returns, Refunds, and Cancellations

Our return, refund, and cancellation terms are detailed in our Return, Refund & Cancellation Policy. By placing an order, you agree to those terms. We do not accept returns based on personal preference, change of mind, or natural variation in handcrafted products.

8. Intellectual Property

All content on this website — including text, images, product photographs, logos, brand name, and design — is the intellectual property of Dakshis and is protected under applicable Indian and international copyright laws. You may not reproduce, distribute, modify, or use any content from this website without our prior written permission.

9. Prohibited Use

You agree not to:

• Use our website for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorised access to any part of our website or systems
• Submit false, misleading, or fraudulent orders or information
• Resell our products without prior written authorisation from Dakshis
• Engage in any conduct that could damage, disable, or impair our website

10. Limitation of Liability

To the fullest extent permitted by applicable law, Dakshis shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in any matter arising from these terms shall not exceed the amount paid by you for the specific order in question.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes arising from or related to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Andhra Pradesh, India.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us: