Privacy Policy

At Dakshis (accessible at shopkarungali.com), your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order with us, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us when you place an order, contact us, or interact with our website. This includes:

• Full name and delivery address (required for order fulfilment)
• Phone number (used for delivery coordination and order updates)
• Email address (used for order confirmations and support communication)
• Payment transaction reference (we do not store card or UPI details directly)
• WhatsApp messages or email queries you send to our support team
• Device and browser information collected automatically via cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including packaging and dispatch
• Communicate order status, tracking updates, and delivery confirmations
• Respond to your queries, complaints, or support requests
• Improve our website, product listings, and customer experience
• Comply with applicable legal and tax obligations under Indian law
• Send occasional updates about new products or offers (only if you have opted in)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Sharing of Information

We share your information only where necessary to operate our business:

• Logistics and courier partners (to deliver your order to the address you provide)
• Payment gateway providers (to process your payment securely)
• Government or regulatory authorities (only when required by law)

All third-party service providers we work with are required to handle your data securely and only for the purpose for which it was shared.

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings; however, some features of the website may not function correctly without them. We use analytics tools to understand how visitors use our site — this data is aggregated and does not personally identify you.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to keep your contact details up to date and to contact us immediately if you suspect any unauthorised use of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and reporting requirements. Order-related data may be retained for up to 7 years in compliance with Indian tax and GST regulations. You may request deletion of your data by contacting us, subject to our legal obligations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Opt out of promotional communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at support@dakshis.com or via WhatsApp.

8. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: